Tina Smith Pottery Store Policies

Packaging: I try to package pots in a way to keep them from breaking. I typically use a combination of paper bubble wrap, recycled bubble wrap packing peanuts, cardboard dividers, and double boxing. All pieces are insured before they are shipped.

Shipping:  I try to ship pots as soon as possible. You should expect pots to be shipped within 5-10 business days at most. I use USPS Priority Mail and UPS Ground for shipping options which tends to be the least expensive options.  Tracking and insurance are included. Shipping is automatically calculated at checkout. If multiple pieces are ordered, the auto calculator often over charges. In that case, I will refund you the difference when I pack and ship your order. If you need expedited delivery, please email. If you change your mind after your order has been packaged, you will be refunded minus a $20 restocking fee.

International Shipping: I am currently only shipping to the US.

Free local pick up: If you are in the Colorado Springs area, you can choose the free local pickup option at check out. When your order is ready to pick up, I will send you an email to arrange a pickup time. Please arrange a pickup time as soon as possible or email me if you cannot pick up with in a week’s time.

Returns or Exchanges:  If your order arrived broken or damaged in any way or if you are unhappy, please contact me within a week of arrival to discuss. Every pot is insured against damage by the shipping carrier. If your piece is damaged, please send me a photo of the damage, including packaging around the piece and I will submit a claim with insurance and refund you the cost of the piece plus shipping or make you another piece if you wish.  Keep in mind, all pottery is handmade and as such is not meant to be perfect but will have variations and marks of the handmade process. All refunds and exchanges for any reason other than damage during shipping are solely up to my discretion. The customer is responsible for return shipping fees.

Custom Orders: Please email for inquires and I will make a decision on a case-by-case basis.